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Refund Policy
At T-BEAR, we are committed to providing you with high quality products and ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer you the opportunity to obtain a refund under the conditions below:
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Reimbursement requests:
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Non- customized Products: If you purchased a standard, non-personalized product, you are entitled to a full refund within 15 days of the date of purchase. To be eligible for reimbursement, the product must be in its original condition, unused, undamaged and in its original packaging.
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Defective Custom Products : If you receive a custom product that has a defect or quality problem, please contact us as soon as possible. We will investigate the problem and, if the defect is confirmed, we will offer you the option to have a replacement of the product.
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Order Error: If we make an error when customizing the product based on the information you provided, we undertake to rectify the situation. We will offer you product replacement !
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Reimbursement request procedure:
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To request a refund, please contact us by email at: yourcustomtbear.com. Please include your order details, reason for requesting a refund, and any other relevant information.
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Once we receive your refund request, we will review your request and notify you of our decision as soon as possible.
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If your request is approved, the refund will be made using the same payment method used for the original purchase. Please note that refund processing time may vary depending on the payment method used.
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Exceptions:
Please note that certain exceptions may apply to our refund policy. Products on sale, items purchased during special promotions, pre-order, or products clearly marked as non-refundable may not be eligible for a refund.
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If you have any questions regarding our refund policy, please do not hesitate to contact us. We are here to help and will endeavor to resolve any issues you may have with your purchase.
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Last updated: 11/24/2023